Handle client issues, give appropriate options and options inside the closing dates; abide by up to guarantee resolution 

Be open up and aware of consistent coaching, just take an Lively function in general performance arranging and aim placing.

helps in supervision and coaching of recent or present brokers around the gross sales ground as wanted, and in the event that there won't be here any training classes, acts being an Assistant group chief with a marketing campaign assigned as desired. 

not merely do we evaluate the abilities and geographic coverage of the businesses we associate with, we ensure that they align with our values, passion, and motivation to our clientele, our personnel, and our companions.

Will interact with Operations in order that the anticipations in phrases of QA aid into the strategies are fulfilled

conversation (written and verbal): Strives to speak the two English and Spanish, and publish Evidently and succinctly in a number of settings; will get messages across to obtain the specified effect. Strives for closed-loop interaction by proactively anticipating “the following issue”.  

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Customer target: is devoted to Conference the expectations and prerequisites of inside and external consumers.  

being aware of all the ins and outs of our solutions/products and services, down to the final depth, usually means you’ll be capable to provide your customers with one of the most extensive and economical methods possible.  

About us Etech delivers future-generation BPO remedies. a worldwide minority-owned business enterprise, Etech has established and trademarked how to show your information into strategic insights. Leveraging the strength of artificial moreover human intelligence Etech enhances education and coaching to focus on important behaviors creating improved purchaser experiences and shareholder worth. Etech released in 2003 with only 400 workers and only one Make contact with center in Nacogdoches, Texas.

E Tech Group continues to be furnishing higher-worth engineering and knowledge technological innovation expert services for all undertaking phases given that its founding in 1993.

On occasion Assistant Trainers produce curriculum for Etech or its consumers. usually moments they get to jot down about a best practice they developed or learned that might profit other trainers. 

Supports other HR features as necessary i.e., accomplishing drug screens for candidates and aiding at the worker reception desk

client interactions and deliver actionable insights to spice up group efficiency, improve profitability & increase customer practical experience.